Profile
User experience leader with 12 years of experience scaling design for global eCommerce and enterprise teams. Directed UX operations across 15 product teams, managing 30+ direct reports including designers, managers, and design operations specialists. Led global design system rollouts, embedded Agile with 300+ employees, and drove measurable gains in engagement, conversion, and delivery speed across web, app, and mobile platforms.
Work Experience
04/2021 - Present
Home depot
Senior UX MANAGER
-
Built and led Design, Research, and Ops teams to deliver mobile, app, and desktop experiences supporting
$140B in annual revenue growth. -
Increased customer engagement and digital conversion rates within six months by redesigning B2C
Consumer and B2B Pro experiences across key eCommerce platforms. -
Scaled Agile UX practices across 300+ employees within 12 months, improving design velocity, collaboration,
and time-to-market for cross-functional initiatives. -
Launched a federated design system model in under one year, reducing redundant work by 30% and
improving consistency across 50+ digital properties. -
Embedded data-driven UX strategies into product development cycles, boosting customer satisfaction and accelerating decision making within two quarters.
06/2019 - 04/2021
Kibo Commerce
Senior UX Manager
-
Led UX, Research, and Content teams to deliver eCommerce personalization that drove $6.9M in new revenue for Office Depot within four months.
-
Aligned design, research, and engineering teams around customer centric UX strategy, boosting revenue per session across consumer and business sites.
-
Applied real time personalization to optimize Product.
-
Detail Pages, increasing session depth, conversion rates, and satisfaction scores within two quarters.
09/2017-06/2019
PHUNWARE, INC.
UX Manager
-
Managed a multidisciplinary UX/UI team to define, build, and validate mobile and SaaS products, supporting 40% YoY revenue growth as Phunware expanded platform capabilities.
-
Led UX research efforts across the full product lifecycle, ensuring user insights directly informed design decisions for enterprise clients in healthcare, real estate, and media.
-
Spearheaded the integration of design-led thinking into product development, improving design quality and user satisfaction metrics within two quarters.
07/2014-09/2017
MItRATECH
senior ux/ui designer
-
Championed the adoption of Design Thinking, Lean UX, and Agile methodologies, contributing to a collaborative culture that supported 25% revenue growth and 39% annual recurring revenue gains during company expansion.
-
Developed and maintained scalable design systems across multiple product lines, enhancing consistency and improving design efficiency during a period of rapid portfolio growth, including the Lawtrac acquisition.
Education
Associate of Applied Science in Web and Interactive Design
Austin Community College • 4.0 GPA
Associate of Applied Science in Graphic Design
Austin Community College • 4.0 GPA
B.M. - Business Emphasis
Belmont University • 3.74 GPA
Certifications
ARTIFICIAL INTELLIGENCE MICRO-CERTIFICATION (AIC)
PRODUCT SCHOOL • 03/2025
HOW TO WIN STAKEHOLDERS & INFLUENCE DECISIONS PROGRAM
JARED SPOOL • 08/2024
CERTIFIED SCRUM PRODUCT OWNER
SCRUM ALLIANCE • 08/2014
Awards & SCHOLARSHIPS
BEST SESSION RUNNER-UP
PRODUCT CAMP AUSTIN
Skills & Expertise
Adobe Analytics, Business Analysis, Confluence, Design Leadership, Figma/ FigJam, JIRA, Microsoft Teams, Miro,
Quantum Metrics, Research, Slack, Stakeholder Management, Trello, UserTesting, UX Strategy